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product do I actually need?
Is any special hardware or software needed to use your programs? Is there a French/Spanish... version of your applications? What are the differences between Single-user and Multi-User versions of your software? Can
I purchase more than 1 licence for Single-User version?
What
payment methods do you accept?
What
if I lost my Registration Key/Licence, can I receive a duplicate?
Is
technical support really free?
Which product do I actually need? This will largely depend on your business or/and personal needs. You can choose from any of the following: FormZilla - internet web browser helper you can use to auto detect, auto fill online web forms and also organize your favorite search engines. Can also be used as online password manager. Business Kit - your best bet for organizing practically all kinds of information including but not limited to: your tasks and schedules, business/personal contacts database, all kinds of notes and events, also can be used for personalized email marketing campaign, organizing favorite search engines and search phrases etc. Business Kit NT is multi-user enabled, which means many users can share/use a common database via the local area network A-Z Planner - a low-cost tasks and schedules planner with day-time-tasks graphical illustration. Also comes with miscellaneous notes and events organizer, audio-visual reminder and alarm. A-Z Planner NT is multi-user enabled, which means many users can share/use a common database via the local area network A-Z
Contacts Manager - contacts database manager that helps you to keep
yours contacts information handy by groups and up to date, minimize your
communication cost, compose and send bulk emails with attachments. Also
comes with miscellaneous notes and events organizer, audio-visual reminder
and alarm. A-Z Contacts
Manager NT is multi-user enabled, which means many users can share/use
a common database via the local area network
Is any special hardware or software needed to use your programs? As a rule, you do not need to buy expensive hardware to use our software. Our programs are fine-tuned, optimized and will perform relatively well even on computers with Pentium 100 processor or Windows 95 operating system! No additional drivers to install or upgrade. Where and when required our programs installation system will do everything necessary on the fly. Unless otherwise indicated in a particular software documentation, below are the Minimum system requirements for most of our software: - Computer
with Intel Pentium 166 MHz or higher processor
Is there a French/Spanish... version of your applications? No, at present there is only English version. However, plans are underway to translate the user interface to the following additional languages: french, german, russian, spanish What are the differences between Single-user and Multi-User versions of your software? Multi-User versions have the following additional specific features:
User #1 - Read/Write/Delete/Print/Export User #2 - Read/Write/Print User #3 - Read/Print User #4 - Read only User #5 - Read/Delete User #6 - Read/Write Can I purchase more than 1 licence for Single-User version? Yes you can. For example if you have more than one user. Each user will have a complete program with his/her separate database. Unlike in the multi-user version, users can not share a common database. Can I purchase 1 licence for Multi-User version? Yes you can. For example if you have only one user now and plan to increase the number of users in future. When next time you buy another Multi-user version, the new user will join and use the existing database you already have. You do not need to create a new database for the new user. After installing the software on his computer, the new user will connect to the existing database via the local network (LAN). Can I later upgrade from Single-user to Multi-User version No. Because they use different database architecture and database security routines. What payment methods do you accept? We accept the following payment types:
Maximum payment flexibility with a choice of 47 international display currencies and 12 billing currencies for the order process (US Dollar, Euro, British Pound, Swiss Franc, Norwegian Krone, Swedish Krona, Polish Zloty, Canadian Dollar, Australian Dollar, Japanese Yen, Chinese Renminbi Yuan, Indian Rupee). Choose the currency you prefer, and product price will be converted from US Dollars to your chosen currency How secure is my online order? Providing you a secure online experience is one of our highest priorities. We recognize and understand that your privacy and security are of the utmost importance and have devoted a great deal of effort to ensure that sensitive data is safeguarded. We have hand-picked and partnered with RegNow and FastSpring, reputable e-commerce service companies that specialise in Secure Order Processing, in whom we have absolute confidence. They handle the order processing, billing, payment and tracking system with highest level of security for your online payments: the VeriSign Certificate for SSL (Secure Sockets Layer) transactions. All data exchanged during the payment process is SSL encrypted. Secure
Socket Layer
If you are using Mozilla Firefox or Microsoft Internet Explorer for browsing, your transactions will be fully encrypted and secure when you buy. Both Firefox and Internet Explorer are available as free downloads from the following sites: Mozilla
Firefox: http://www.mozilla.com/firefox/
If you would like to use a different browser, make sure that the browser you choose supports SSL encryption. Check your browser's security. Secure
Credit Card Payment
If
you have duly purchased software and you encounter problems with delivery,
installation, activation or need other technical help, then use the feedback
form
Do I need to purchase the Extended download service or/and Backup CD The short answer is no, you do not need to buy the extended download service (eds) or backup CD. You will always have full access to the latest release. Should you lose your registered version by for example, reformatting your hard drive, you can always email us and we will provide you access to the latest release free of charge. You may want to keep the eds should you require a secondary back up in the event that you need to re-install in a short amount of time and do not wish to wait for us to reply to your email (our average response time at the time of writing is approx 24 hours). RegNow do not allow us to use their services unless we offer their eds service, which is automatically added to your order. If you do not want this service or any other services, you can remove them from the order form by clearing the relevant check box and then clicking the "Update" button on the order form. Fortunately, we also partner with FastSpring, another reliable eCommerce service provided. With FastSpring you do not need to buy the extended download service (eds) or backup CD. To
place your order via RegNow,
click the necessary Buy It link (or
button) on the software main page.
How quickly should I expect a response to my online order? We would like to remind you that the online ordering process is automated and secure. Consequently, orders placed online are processed more quickly than those submitted by fax You will receive an email confirmation of your order. Most email receipts are received within ten minutes. Once your credit card or other payment type has been accepted, you will receive an email notification with your Registration Key or/and software activation instruction immediately! Licence activation/Registration takes less than 5 minuites. You
are also encouraged to register your copy of purchased software
in our 24/7 Online
Activation Center where, in case of loss of license key, you can always
get a duplicate. Opening an account is free.
If
you have duly purchased software and you encounter problems with delivery,
installation, activation or need other technical help, then use the feedback
form
I would like to order by fax. Is it possible? Yes. Please try to place your order by Phone, Fax, Postal or Email If
you have duly purchased software and you encounter problems with delivery,
installation, activation or need other technical help, then use the feedback
form
Can I use your software unlimited number of times without further costs? Yes, all our products are royalty free. There are no limitations related to number of times your can run them. No limitations related to purchased programs. You buy it - it is yours forever. You are also entitled to 1 year free program updates and fixes from date of purchase. Notes: Each copy of our software is locked to one specific computer. If you need to use it on more than one computer you will need additional licenses. We are providing discounted pricing for larger quantity orders. Please contact us for more information about volume pricing. What if I'm not satisfied after product purchase, do you offer money-back guarantee? Like most software vendors, we adhere to 30-Day Money-Back Guarantee Policy as stipulated in the terms of use of our software. In
addition, do note that refunds are exceptions rather than the rule.
We are in the market to develop good software, market and get rewards for
our efforts. We are not in business to market and make refunds just for
the fun. No software is 100% perfect. Money-back request will be considered
only if we are unable to solve specific problems regarding software mal-functioning
within 30-Day Money-Back guarantee period.
What if I lost my Registration Key/License, can I receive a duplicate? Unlike many software vendors in the market today, with us you don't need to pay for software licence back-up services, Registration Protection Service, Backup CD, Extended Download, licence look-up service, licence retrieval nor any of those rip-offs. Instead,
we maintain a special 24/7 Online
Activation Center where, after purchase of our software, you are given
the free option of registeration (opening a free account) and filling-in
important information about the software including serial number and activation
keys. If in future you lost your Registration Key/License, you can retrieve
it from the server at any time (24/7), even without contacting us. The
service is free to all our customers.
Can I remove or transfer my licence to another computer, re-activate my copy of the software? Yes, you can remove your licence from one computer and transfer is to another. What is important here is that you can not use one licence key for two or more computers simutaneously. Using the license removal feautre, you must first remove the license from computer A, and then use it on computer B. Using our 24/7 Online Activation Center, you can also re-activate/re-calculate your license key. For example, after you re-install or upgrade your Operation System, the licensed copy of your software may be deactivated or reversed back to demo version. In such a case all you need to do is Log-in into your account at our Online Activation Center and re-calculate your new license/activation key. The service is free to all our customers. Special
Note:
Is technical really support free? Each licensed user is entitled to 1 year of free technical support and free updates from the registration date and access to our 24/7 online activation center. You can activate, reactivate and transfer your licenses from one computer to another 24/7 using the online activation center. Technical support subscription includes: - 1 Year Technical Support. - 1 Year Software Updates. Technical
support subscription ensures you always have the most current release of
purchased product during the term of your subscription:
We are a software reseller company. Do you have special reseller prices? Yes, we have our affiliate program for authorized distributors. Please contact us for further information. I have questions, answers to which I can not find here If you have questions, to which you do not find answers on this page, or have urgent enquiry or need urgent help, then go to the support page and send us your message. All non-sales inquiries are treated within 48hrs. Sales and active customer inquiries are treated within 24hrs. Alternatively, you can visit our Customer Care Center, it is possible some or all of your questions are already answered there.
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