Which
product do I actually need?
Is
any special hardware or software needed to use your programs?
Is
there a French/Spanish... version of your applications?
What
payment methods do you accept?
How
secure is my online order?
How
quickly should I expect a response to my online order?
Can
I use your software unlimited number of times without further costs?
What
if I'm not satisfied after product purchase, do you offer money-back guarantee?
What
if I lost my Registration Key/Licence, can I receive a duplicate?
Can
I remove or transfer my licence to another computer, reactivate my copy
of the software?
Is
technical support really free?
We
are a software reseller company. Do you have special reseller prices?
I
have questions, answers to which I can not find here
Which
product do I actually need?
This will largely
depend on your business or/and personal needs. You can choose from any
of the following:
FormZila
- internet web browser helper you can use to auto detect, auto fill online
web forms and also organize your favorite search engines. Can also be used
as online password manager.
A-Z
Organizer - your best bet for organizing practically all kinds of information
including but not limited to: your tasks and schedules, business/personal
contacts database, all kinds of notes and events, also can be used for
sending match email, organizing favorite search engines and search phrases
etc.
A-Z
Planner - a low-cost tasks and schedules planner with day-time-tasks
graphical illustration. Also comes with miscellaneous notes and events
organizer, audio-visual reminder and alarm.
A-Z
Contacts Manager - contacts database manager that helps you to keep
yours contacts information handy by groups and up to date, minimize your
communication cost, compose and send letters with attachments. Also comes
with miscellaneous notes and events organizer, audio-visual reminder and
alarm.
Is
any special hardware or software needed to use your programs?
As a rule, you
do not need to buy expensive hardware to use our software. Our programs
are fine-tuned, optimized and will perform relatively well even on computers
with Pentium 100 processor or Windows 95 operating system! No additional
drivers to install or upgrade. Where and when required our programs installation
system will do everything necessary on the fly.
Unless otherwise
indicated in a particular software documentation, below are the Minimum
system requirements for most of our software:
- Computer with
Intel Pentium 166 MHz or higher processor
- Any version
of Microsoft Windows, including 98, 2000, XP, Vista
- 128 Mb RAM
- 10 MB free
hard disk space
- SVGA or higher
resolution monitor
- Recommended
screen resolution: 1024 x 768, Color depth: 256 colors
- Mouse or other
pointing device
Is
there a French/Spanish... version of your applications?
No, at present
there is only English version. However, plans are underway to translate
the user interface to the following additional languages: french, german,
russian, spanish
What
payment methods do you accept?
We accept the
following payment types:
-
Credit cards: Visa,
MasterCard, American Express, JCB, Diner's Club
-
Debit cards: Maestro/Solo
(UK)
-
Online wire transfers:
giropay (Germany), iDEAL (Netherlands), IPS (China)
-
Wire (bank) transfers
-
PayPal
-
WebMoney
-
Checks
-
Money orders
-
Cash
-
Purchase orders
-
Direct debit
Currencies
Thanks to RegNow,
we can offer you maximum payment flexibility with a choice of 47 international
display currencies and 12 billing currencies for the order process (US
Dollar, Euro, British Pound, Swiss Franc, Norwegian Krone, Swedish Krona,
Polish Zloty, Canadian Dollar, Australian Dollar, Japanese Yen, Chinese
Renminbi Yuan, Indian Rupee).
Choose the currency
you prefer, and product price will be converted from US Dollars to your
chosen currency
How
secure is my online order?
We use RegNow
(USA)
order processing, billing, payment and tracking system.
RegNow
is a global leader in e-commerce platform with highest level of security
for your online payments: the VeriSign Certificate for SSL (Secure Sockets
Layer) transactions. All data exchanged during the payment process
is SSL encrypted. Therefore all orders go through secure processing.
Secure Socket
Layer
Secure Socket
Layer (SSL) encryption is used for every transaction in order to ensure
that your order is secure. SSL encryption works by forming a matched pair
with the transmission from your computer and RegNow server, so that
only data to and from these sources can be valid.
If you are using
Mozilla
Firefox or Microsoft Internet Explorer for browsing, your transactions
will be fully encrypted and secure when you buy. Both Firefox and Internet
Explorer are available as free downloads from the following sites:
Mozilla Firefox:
http://www.mozilla.com/firefox/
Microsoft Internet
Explorer: http://www.microsoft.com/windows/ie/default.asp
If you would
like to use a different browser, make sure that the browser you choose
supports SSL encryption. Check your browser's security.
Secure Credit
Card Payment
When purchasing
online using your credit card, all of your information is entered into
a SSL secure web page. Your information is then SSL-encrypted and
sent directly to credit card provider's network, where your card and transaction
is authorized and approved. Your credit card information is not stored
on our servers. If you still do not wish to transmit your credit card details
by Internet, then try to place your order by Phone,
Fax, Postal or Email
If you have duly
purchased software and you encounter problems with delivery, installation,
activation or need other technical help, then use the feedback
form
Inquiries are
handled within 24 hours.
How
quickly should I expect a response to my online order?
We would like
to remind you that the online ordering process is automated and secure.
Consequently, orders placed online are processed more quickly than those
submitted by fax
You will receive
an email confirmation of your order. Most email receipts are received within
ten minutes.
Once your credit
card or other payment type has been accepted, you will receive an email
notification with your Registration Key or/and software activation instruction
immediately!
Licence activation/Registration
takes less than 5 minuites.
You are also
encouraged to register your copy of purchased software in
our 24/7 Online Activation
Center where, in case of loss of license key, you can always get a
duplicate. Opening an account is free.
However, if you
have any problems ordering online, please try to place your order by Phone,
Fax, Postal or Email
If you have duly
purchased software and you encounter problems with delivery, installation,
activation or need other technical help, then use the feedback
form
Inquiries are
handled within 24 hours.
Can
I use your software unlimited number of times without further costs?
Yes, all our
products are royalty free. There are no limitations related to number of
times your can run them. No limitations related to purchased programs.
You buy it - it is yours forever. You are also entitled to 1 year free
program updates and fixes from date of purchase.
Notes:
Each copy of
our software is locked to one specific computer. If you need to use it
on more than one computer you will need additional licenses. We are providing
discounted pricing for larger quantity orders. Please contact
us for more information about volume pricing.
What
if I'm not satisfied after product purchase, do you offer money-back guarantee?
Like most software
vendors, we adhere to 30-Day Money-Back Guarantee Policy
as stipulated
in the terms of use or our software
However, in order
not to waste your valuable time and our time, it is highly recommended
that before purchasing any of our products, you download and try the trial
versions of the concerned product free of charge, to ensure that it meets
your needs. Free download links of demonstration version are available
on each product page, and as well from the home page.
What
if I lost my Registration Key/License, can I receive a duplicate?
Unlike many
software vendors in the market today, with us you don't need to pay for
software licence back-up services, Registration Protection Service,
Backup CD, Extended Download, licence look-up service, licence retrieval
nor
any of those rip-offs.
Instead, we maintain
a special 24/7 Online Activation
Center where, after purchase of our software, you are given the free
option of registeration (opening a free account) and filling-in important
information about the software including serial number and activation keys.
If in future you loss your Registration Key/License, you can retrieve it
from the server at any time (24/7), even without contacting us. The service
is free to all our customers.
Can
I remove or transfer my licence to another computer, re-activate my copy
of the software?
Yes, you can
remove your licence from one computer and transfer is to another. What
is important here is that you can not use one licence key for two or more
computers simutaneously. Using the license removal feautre, you must first
remove the license from computer A, and then use it on computer B.
Using our 24/7
Online
Activation Center, you can also re-activate/re-calculate your license
key. For example, after you re-install or upgrade your Operation System,
the licensed copy of your software may be deactivated or reversed
back to demo version. In such a case all you need to do is Log-in into
your account at our Online
Activation Center and re-calculate your new license/activation key.
The service is free to all our customers.
Special Note:
Unlike many
software vendors in the market today, with us you don't need to pay for
software licence back-up services, Registration Protection Service,
Backup CD, Extended Download, licence look-up service, licence retrieval
nor
any of those rip-offs.
Is
technical really support free?
Each licensed
user is entitled to 1 year of free technical support and free updates from
the registration date and access to our 24/7 online
activation center. You can activate, reactivate and transfer your licenses
from one computer to another 24/7 using the online activation center. Technical
support subscription includes:
- 1 Year Technical
Support.
- 1 Year Software
Updates.
Technical support
subscription ensures you always have the most current release of purchased
product during the term of your subscription:
- Receive all
versions released during your subscription period.
- You can use
each software release perpetually. However, a tech support subscription
guarantees you'll receive new features and bug fixes when they're released.
We
are a software reseller company. Do you have special reseller prices?
Yes, we have
our affiliate program
for authorized distributors. Please contact
us for further information.
I
have questions, answers to which I can not find here
If you have
questions, to which you do not find answers on this page, or have urgent
enquiry or need urgent help, then go to the support
page and send us your message. All non-sales inquiries are treated
within 48hrs. Sales and active customer inquiries are treated within 24hrs.
Alternatively,
you can visit our Customer
Care Center, it is possible some or all of your questions are already
answered there.
|
